UEMO website
Guide to Downloading


Downloading tips
Once you have found the document you seek, you can click its name, read more about it on its description page, and then choose a download option to save a copy of the program to your computer. When you click the "Download now" link on the program's description page, your browser will load a new page and the file will begin downloading automatically. If your download does not begin, or you encounter errors, you will find alternate links on the right-hand side of the page. If you'd rather choose among all available download links, you can bypass the "Download now" link and click "Show me all download sites" on a program's description page.
Most downloadable programs are compressed to save you online time when you download them. Usually, PC files that have been compressed have a ".zip" extension; Macintosh files have a ".sit" or an ".hqx" extension. If you download a compressed program, you must follow three steps in order to use it:

1.      Copy it into an empty directory

2.      Decompress it

3.      Install it

If you need a utility to help you with "zipped" PC files or Macintosh SIT- or HQX-compressed files, please search our Utilities/File Compression category.
The following is a brief listing of common problems and solutions.


Specific error messages
Problem: You receive the message "The handle is invalid" or "The server returned extended information..." from your copy of Microsoft Internet Explorer. These are known bugs with Internet Explorer.
Solution: Microsoft recommends that you right-click on the download link and choose "Save Target As." You'll get a dialog box prompting you to choose a folder on your hard drive where you would like the file saved. After you choose this directory, press OK, and the file will be transferred to your hard drive.

"Directory not found" error
Problem: The site might have relocated the directory in which the file was stored.
Solution: Try another site. If you're positive the site has relocated the directory, please let us know at

"File not found" error
Problem: The site does not store that file.
Solution: Some sites do not store complete archives. Try another site. (A common problem with some Mac-related mirror sites is that they change the ".hqx" at the end of a filename to ".sit".)

Connection problems
Problem: Your connection breaks during the download.
Solution: This may be a problem with your Internet connection. Try again. If it happens all the time, find out whether your network provider allows FTP transfers. You can also enlist the aid of a download manager to help restart interrupted downloads. Search the Tools & Utilities subcategory of the
Internet category to find one that best suits your needs.

Password required
Problem: You get prompted for a username and password when you try to download a file.
Solution: Normally, your Web browser should pass a username and password to the FTP site transparently so that you do not have to enter it manually, but some browsers (most notably the AOL browser) do not always do this. Remember that this prompt is not asking for your CNET username and password, nor your access provider username and password. Instead, it is the FTP site asking for a standard username and password for people wanting to download its files. Enter the word anonymous for username and enter your email address for the password.

Entering a username and password each time can get annoying, so try to configure your browser software so that it knows your email address. If you have no luck configuring it yourself, ask your browser company's support team how to configure your browser so that it can handle anonymous FTP sessions.

Corrupt files
Problem: After downloading, you double-click the file to install it and you receive a message saying that the file is corrupt.
Solution: The file may have been corrupted during the download process. Unfortunately, you will have to try downloading and installing again.


Luckily, downloading is easy to understand. There are some variations to the process--depending on the type of computer you use, which operating system it runs, and what software you use to access the World Wide Web--but overall, it's pretty straightforward stuff. In fact, it's just a five-step process:

1. Make a special download directory.
2. Find and download the software.
3. Decompress the archive.
4. Install the software.
5. Delete the compressed file.

Even after you've mastered the art of downloading, it can be a hassle to handle and work with your newly acquired files. That's why we've put together a collection of great utilities for managing your downloads. These tools will help you get the most fun and productivity out of your computer.




1. Make a special download directory
Downloading can get messy. Unless you neatly file away new software, you'll be bogged down in no time. To keep track of software you download, you should save it in a special location. Methods for creating a new download folder or directory vary depending on whether you're running Windows 95/98/NT, Windows 3.x, or the Macintosh OS, but the good news is that you can make the folder or directory once, then reuse it time and time again. And if you call your in-box something intuitive like Downloads, you'll always know where to find it.

To make a special folder for storing your downloaded programs (you can also point your Web browser's Save dialog box to this spot), follow these steps:


Windows 95/98/NT

1. Right-click anywhere on the Windows desktop.
2. Select New/Folder from the pop-up menus.
3. A folder will appear on your desktop with its default name, New Folder, highlighted. Type the word Downloads over the old name and press Enter.

Windows 3.x

1. In File Manager, click the root directory (usually C:).
2. Select File/Create Directory.
3. Type the word
Downloads to name the directory and click OK.




1. In the Finder, select New Folder under the File menu.
2. An untitled folder will appear on your desktop. Type the word
Downloads over the folder's current label, then click elsewhere on the desktop.



3. Decompress the archive
Practically every file you'll ever download from the Internet is compressed. A compressed file not only reduces download times, but also makes it possible to download all of a program's files (like help files and drivers) in a single file. Overall, dealing with compressed files makes the whole download process go more smoothly--until the file is on your hard disk. At that point, the file may have one of these unfriendly looking extensions: ARJ, ARC, BIN, EXE, GZ, HQX, SEA, SIT, UU, UUE, ZIP, or Z. How you handle these files depends on whether you're using a Mac or a Windows PC and what software you use to decompress these files. (The most popular decompression program for the Mac is StuffIt Expander, and most PC users rely on WinZip to handle compressed files.)


PC users:
If the file you've downloaded has the extension EXE, it's likely to be a self-extracting file that will decompress when you double-click it. Before you do this, though, drag the file into your Downloads folder or directory to keep your hard drive tidy. After you double-click the file, your installation should be complete and you can
skip straight to step 5.

If you've downloaded a file that ends in ARJ, ARC, GZ, ZIP, OR Z, however, you'll need to decompress it with a program such as WinZip. Here's how to decompress a file using WinZip:

1. Double-click the file you want to decompress. WinZip will automatically start up and show you all the compressed files contained in the zipped file.
2. Click the Extract button.
3. Select a destination folder or directory for the files (to create a new directory, just type in a name for the new folder and press Enter) and click the Extract button.




4. Install the software or view the document
Merely removing programs from their compressed archives doesn't always mean you can run them right away. Many programs need to be installed.
WinZip can make it easy for PC users: if a ZIP file contains a program called either Install or Setup, WinZip detects it and creates a button labeled Install at the right end of the WinZip button bar. Before you click this button, check the archive's read-me file for any special instructions. Once you know what you're getting into, click the Install button, and let WinZip take it away. Since installation routines vary widely, you'll have to follow any instructions as they come up.
If an Install button doesn't appear in WinZip, you'll have to install the program yourself. This process varies among programs, so check the app's read-me file to know for sure.

Mac users should open the read-me file after expanding an archive to get specific installation instructions.